退换货政策

1. This privacy and cookies statement applies to all customers of ZARA ASIA Ltd trading as ZARA a Hong KongSAR company registered at the Chamber of Commerce of Hong Kong SAR under registration number 593159,with corporate seat at Suites 3401-5, 34/F, Tower 2, The Gateway, Harbour City, 25 Canton Road, Tsim ShaTsui, Kowloon, Hong Kong SAR, with Fiscal Identification Number 20622103-000 (hereinafter, "ZARA" / "us"/ "our" / "we").2. Whenever you use this website, you will be subject to the terms of the privacy and cookies statement in forcefrom time to time, and you should review that statement in order to check that you are in agreement with itsterms.3. When you use this website we may ask you to provide data that enables you to be personally identified. Thatdata ("Personal Data") may include your name, email address, residential address, telephone number andcredit card details when you make a purchase. The provision of your Personal Data is voluntary, however,please note that if you do not provide us with the required Personal Data, we may not be able to provide theinformation, products or services you need or process your request.4. Personal Data you provide will be kept securely by ZARA for the purposes of:1. the performance and enforcement of the purchase contract for the products you have purchased, orof any other contract between you and us;2. attending to your requests;3. providing you with marketing materials as set out in (9) below.4. In the event of having purchased a product or gift card (hereafter, "Goods"), third party informationprovided will be used only for (a) managing the delivery or verification of the receipt of the Goodsand (b) attending any query or suggestion which you or the third part may have. In the event that youprovide us with third party information, you will be responsible for having informed and obtained thatthird party consent for this information to be provided for these purposes.5. in the event that you have a [ZARA] gift voucher and you wish to return the goods associated with itvia this website, we will use the personal details provided by you on the return form only for (a)managing the request and processing the door to door collection of goods, (b) meeting any requestsrelated to the gift voucher or the return that you request, and (c) confirming acceptance of the returnand then sending the store credit card with the refund amount via email or other equivalent electronicmeans;6. should you choose to save your [credit/debit] card [details via this website], you expressly give yourconsent for the data indicated to be used as necessary for its activation and development. The card'sCVV is only used for purchases which are being processed, and will not be stored or used at a laterdate as part of the card's details.Consenting to the activation of this feature will allow your autocompleted card details to appear inlater purchases, therefore it will not be necessary to provide your card details in each new process,and they shall be considered valid and operative for later purchases.You will be able to change your chosen purchase cards, as well as withdraw your consent for theirprocessing, at any time via the "My Account Cards" section of this website.ZARA stores and transmits data in accordance with the principal international confidentiality andsecurity standards for credit and debit cards.The use of this [card storage] feature may require the modification of your password for securityreasons. Please remember that data security when using the website also depends on the correctuse and conservation of certain sensitive codes.7. Activate the mechanisms necessary to prevent and detect unauthorised uses of the website, forexample, during the purchase and returns process as well as potential fraud being committed againstYou and/or against us. If we consider that the transaction may be fraudulent or we detect abnormalbehaviour which indicates attempted fraudulent use of our features, products or services, thisprocessing may result in consequences such as the blocking of the transaction or the deletion of youruser account.8. For invoicing purposes and to make available to you the tickets and invoices of the purchases youhave made through the website or in any of our brick-and-mortar stores of ZARA.29. Personalise the services we offer you and enable us to give you recommendations based on yourinteractions with ZARA on the website and an analysis of your user profile (for example, based onyour purchase and browsing history). Likewise, show you ads on the Internet which you may seewhen visiting websites and apps, for example, on social media. The ads you see may be random,but on other occasions they may be ads related to your preferences or purchase and browsinghistory.If you use social media, we may provide the companies with which we collaborate certaininformation so that they can show you ZARA ads and, in general, offer you and users likeyou advertisements which take into account your profile on said social media sites. If youwant information about the use of your data and how advertising works on social media, werecommend you review the privacy policies of the social media sites on which you haveprofiles.We also use your data to carry out measurement and segment analyses on the ads whichwe show users on some of our collaborators’ platforms. To do this we collaborate with thesethird parties who offer us the necessary technology (for example, cookies, pixels, SDK) touse these services. Keep in mind that, although we do not provide identifying personal datato these collaborators, we do give them some form of identifier each time (for example, theadvertising ID associated with the device, an identifier associated with a cookie, etc.) If youwould like more information in this respect, please review our Cookies Policy. Likewise, youcan reset your advertising ID or disable personalised ads on your device (if you have ourApp installed on an iOS device you can adjust your preferences in Settings/Privacy/Ads. Ifyour device is Android, access Settings/Google/Ads).10. Data enrichment: When we gather your personal data from a variety of sources, we may consolidatethem under certain circumstances for the purpose of improving our understanding of your needs andpreferences related to our products and services (including for the purposes of analyses, generatinguser profiles, marketing studies, quality surveys and improving our interactions with our customers).This refers, for example, to the way we may combine your information if you have a registeredaccount and, using the same email linked to your account, you make a purchase as a guest, or toinformation which is automatically compiled (such as IP and MAC addresses or metadata) which wemay link with the information you have provided us directly through your activity on the website or inany of our stores (for example, information related to your purchases, whether in brick and mortarstores or online, your preferences, etc.).5. You have the right to access and correct your Personal Data and request information about our data protectionpolicies and procedures at any time. You can do this by writing toZARA ASIA Ltd., at Suites 3401-5, 34/F,Tower 2, The Gateway, Harbour City, 25 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR, or by email to dataprotection@zara.com.6. To fulfil the purposes in section (4) above, it may be necessary for us to transfer your Personal Data to theholding company of the Inditex Group - Industria de Diseño Textil, S.A. (Inditex, S.A.),- located in Spain, whoseregistered office is at Avenida de la Diputación, Edificio Inditex, 15142 Arteixo (A Coruña) and to othercompanies within the Inditex Group (of whichZARA forms part) both within and outside Hong Kong SAR. Byproviding your Personal Data to us, you expressly authorize us to disclose and process your information asdescribed in this privacy statement.7. It may also be necessary to disclose your Personal Data to government departments or other appropriategovernmental or regulatory authorities both in Hong Kong SAR or elsewhere.8. We may also transfer your data to any agent, contractor or third party who provides administrative or otherservices to us or any other company within the Inditex Group, in Hong Kong SAR or elsewhere. Examples ofsuch persons include: external auditors, legal advisors, delivery couriers and payment services providers.9. We also intend to use your name, email address, address or phone number ("Marketing Data") to send youcommercial communications ("Marketing Materials") by phone, email, SMS and post about products andservices offered by ZARA including but not limited to decoration, textiles, finished fashions, homeware andfurniture, cosmetics, leather goods, lingerie, underwear, accessories, fragrances, and otherbrands/companies belonging to the Inditex Group together with [exclusive offers and promotions] and [news]which we consider may be of interest to you. We may also share your Marketing Data with other companieswithin the Inditex Group to provide you with Marketing Materials relating to decoration, textile, finished fashion,homeware and furniture, cosmetics, leather goods, lingerie, underwear, accessories, fragrances and thedevelopment and support of e-commerce business. Your consent is required before we use your Marketing 3Data in this way. You can withdraw your consent at any time by writing to the address/e-mail for ZARA at (6)above. You can also change your account preferences for receiving Marketing Materials at any time bylogging into the 'MY ACCOUNT' section of this website and editing your preferences. You can alsounsubscribe at any time within the 'Newsletter' section of the website.10. You hereby confirm that the Personal Data you have provided is true and accurate. Please notify us of anychanges or alterations to your Personal Data so that we may continue to provide the information, products orservices you need and to process your requests. Any loss or damage caused to the website or to the personresponsible for the web-site or to any third person through the provision of erroneous, inexact or incompleteinformation on the registration forms will be the exclusive responsibility of the website user. ZARA takesreasonable administrative, technical and physical measures to safeguard your Personal Data against loss,theft, and unauthorised access, use, disclosure, alteration, or destruction.11. ZARA will only retain your Personal Data for the period necessary to fulfil the purposes outlined in this privacyStatement unless a longer retention period is required subject to applicable laws.4Cookies PolicyWe use cookies on this website. By accepting this privacy and cookies statement you consent to the use of thecookies used in this website and which are described below. You may refuse to accept cookies by activating thesetting on your browser which allows you to refuse the setting of cookies as described in more detail below.However, if you select this setting you may be unable to access certain parts of the website or use all of ourservices. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookieswhen you log on to our site.What is a cookie?A cookie is a small text file that a website stores on your PC, telephone or other device, with information on yourmovements on that site. Cookies are necessary to facilitate browsing and make it user-friendly, and they do notdamage your computer.While this policy uses the general term “cookie”, as it is the main method for storing information used by thiswebsite, the browser's “Local Storage” space is also used for the same purposes as the cookies. All the informationincluded in this section is also applicable to this "Local Storage".What are cookies used for on this website?Cookies are an essential part of how our website works. The main purpose of our cookies is to improve yourbrowsing experience. For example, they are used to remember your preferences (language, country, etc.) whilebrowsing and on future visits.The information collected in the cookies also enables us to improve the site by estimating numbers and patternsof use, the suitability of the website to the individual interests of the users, quicker searches, etc.On occasion, if we have obtained your informed consent in advance, we may use cookies, tags or other similardevices to obtain information that enables us to show you, on our own website, those of third parties, or any othermeans, advertising based on the analysis of your browsing habits.What are cookies NOT used for on this website?We do not store sensitive information which could identify you as your address, password, credit or debit cardnumber, etc. in the cookies from our website.Who has access/use this website´s cookies?The information stored in the cookies from our website is used exclusively by us, except for those identified belowas "third-party cookies", which are used and managed by external entities to provide services requested by us toimprove our services and the experience of the user when browsing our website. The primary services for whichthese "third-party cookies" are used are to obtain access statistics and to guarantee any payment operation made.How can I avoid using cookies on this website?If you prefer to avoid the use of cookies on this page, taking into account the limitations described above, you mustfirst disable the use of cookies in your browser and then delete the cookies saved in your browser associated withthis website.You may use this option for preventing the use of cookies at any time.How can I disable and eliminate the use of cookies?You may restrict, block or delete the cookies from this website at any time by modifying your browser configurationin accordance to the instructions given below. While settings are different in each browser, it is usual that thecookies configuration is made in the menu “Preferences” or “Tools”. For further details of the configuration ofcookies in your browser, see the “Help” menu of the same.What specific cookies uses this web site and for what purposes?The information below shows the cookies, tags and other similar devices used by this website, together withinformation on the purpose, duration and management (proprietary and by third parties) of them. 5Technical and personalization cookies: identification and authentication, browsing, interface personalization, favourites, etc.These cookies are used to identify users during the session, prevent users from having to repeat website authentication processes, and offer reminders of selections madeduring the session or later visits, as well of previously visited pages, etc.COOKIES PURPOSE DURATION ADMINISTRATIONUser identification They are used to identify and authenticate the user. They also contain technical data ofthe user's session, such as, for example, connection timeout, session identifier, etc.Session OwnSession identification It identifies the http session of the user. It is common in all the web applications toidentify a user's petitions in a session.Session OwnBrowsing status This allows the user’s browsing status to be tracked (start of session, home page, firstvisit, scroll status, voting status, etc.).Session OwnUser selections These store the session values selected by the user such as the store, language,currency, products, sizes, etc.Session OwnFavourites and recent activity This remembers the user’s favourite selections (such as stores) or their recent activity(stores or products) during later website visits.Persistent OwnShopping cart They store details of the mini shopping basket, as well as the user logon detailsassociated with this basket.Session OwnProtocols This allows for changes to be processed between a secure domain (protocol) (https) andan unsecure one (http).Session OwnCookies for navigation analysisThese cookies obtain generic information on the user's accesses to the website (not to its content) in order to provide us subsequently with aggregated information of theseaccesses for statistical purposes.COOKIES PURPOSE DURATION ADMINISTRATIONOrigin(WC_GASource)It is used to know the origin of a user upon reaching a page of this website, for example,if it comes from a page of product detail from a product grid, from the search engine orfrom an external website.Persistent OwnGoogle Analytics(__utma, __utmb, __utmc,__utmz)They allow monitoring the website by means of the Google Analytics tool, which is aservice provided by Google for obtaining information of the accesses of the users to thewebsites. Some of the data saved for subsequent analyses are: number of times a uservisits the website, dates of the first and last visit of the user, duration of the visits, fromwhat page the user accessed the website, what search engine the user used to reachthe website or what link he clicked on, from what place of the world the user accesses,etc.The configuration of these cookies is predetermined by the service offered by Google,for which reason we suggest that you consult the privacy page of Google Analytics,https://support.google.com/analytics/answer/6004245?hl=en, to obtain furtherinformation on the cookies that it uses and how to disable them (in the understandingthat we are not responsible for the content or the veracity of the third-party websites).Persistent Third parties6Conversion pixels and SDKs These tools allow us to follow a user’s browsing with the goal of implementing measuringservices through the technology offered by third parties (Facebook, for example) and tooffer personalised ads on these social media sites and other web pages such as Google.For more information on this technology and how to deactivate it (keeping in mind that weare not responsible for the content or accuracy of third-party websites), continue reading:Information on these technologies:- Facebook:https://www.facebook.com/ads/about/?entry_product=ad_preferences- Google: https://policies.google.com/technologies/ads?hl=esIf you have our App installed and do not want us to show you ads, you can change yourpreferences on your mobile device by resetting your advertising ID or disablingpersonalised ads on your device as follows: If you have the Zara App installed on an iOSdevice you can adjust your preferences in Settings/Privacy/Ads. If your device isAndroid, access Settings/Google/AdsPersistent Third PartyOptimizely (optimizelySegments;optimizelyEndUserIdoptimizelyPendingLogEvents;optimizelyBuckets…)The cookies identified with the domain optimizely.com or www.optimizely.com, allow usto optimise appearance, sensations, messages and in general the purpose is to ensurethat the user has a consistent navigating experience on our Website, basing ourselveson how our users use it. Some of the data saved for later analysis is: the number ofupdates the user has seen, information for visitor segments such as the browser,campaign, type of mobile sources, and all the defined personalised segments, etc. Theconfiguration of these cookies is predetermined by the service offered by our providerOptimizely, Inc., therefore we suggest you look at their website:https://help.optimizely.com/hc/fr/articles/200040335-What-information-does-Optimizelystore-in-its-cookies-, to obtain more information regarding the cookies they use and howto disable them in: https://www.optimizely.com/opt_out. Please remember that we arenot responsible for the content or the accuracy of these third party websites.Persistent Third partyCookies for purchase analysisThese cookies allow compiling information on the device from which the purchase is made in this website for the purpose of verifying that these operations offer sufficientguarantees for the clients. At no time do these cookies include sensitive information such as credit card data.COOKIES PURPOSE DURATION ADMINISTRATIONPurchase device(thx_guid)It allows identifying solely the device (PC, telephone, etc.) from which the purchases aremade in this website for its subsequent analysis with the purpose of being able to offerour clients sufficient guarantees in the purchase operations. The information contained inthis cookie is collected by an external company in order to conduct these analyses.Persistent Third partiesThis information chart will be updated as quickly as possible as the services offered on this website change. However, the information chart may temporarily fail toinclude a cookie, tag or other similar device as a result of the update, though they will always be devices with identical purposes to those included in this chart.